Consider online, phone, drop box or in-person payment methods this property tax season

Due to mail delivery issues affecting customers and the Tax Commissioner’s Office, property owners are urged to consider alternative payment methods to avoid further delays and late fees.

The tax office was recently notified by taxpayers that their mailed payments were being returned by the U.S. Postal Service as undeliverable. Tax bills, which were mailed beginning Aug. 15, 2023 are also being returned to the tax office as undeliverable. The issue, which is actively being researched, is related to a U.S. Postal Service mail sorting error.

This year, customers are reminded that tax bill payment deadlines are Oct. 2 for the first installment and Nov. 15 for the second installment. If paying the full amount in one payment, it must be paid in full by Oct. 2. Payments not received by the due dates are subject to late fees.

Failure to receive a bill does not relieve the owner of the responsibility to pay taxes due. Taxpayers should contact the office for assistance or access their tax bill online at DeKalbTax.org. City of Atlanta-DeKalb tax bills were mailed beginning Sept. 15.

Property tax payment method reminders:

• Online: https://dekalbtax.org/property-information. Credit/debit card payments are accepted; processing fees apply. There is no service fee for paying by e-Check.
• Pay-by-phone: Call 770-336-7500, Monday–Friday, 8 a.m.–5 p.m. Payment does not apply to prior year, delinquent payments. Credit/debit card payments are accepted; processing fees apply.
• Drop box: 24-hour drop box available at all three office locations. Payment must be placed in the box by the due date; cash is not accepted.
• In person: Offices located at 4380 Memorial Drive, Decatur, GA 30032; 3653 Clairmont Road, Chamblee, GA 30341; and 2801 Candler Road, Suite 66, Decatur, GA 30034 (South DeKalb Mall).

City of Tucker property owners will receive a one-time supplemental bill to collect for services taken over by the city as of July 1, 2023. This bill is separate from the county property tax bill.

City of Brookhaven property owners will receive a one-time supplemental tax bill for an adjustment to the city’s stormwater rate as approved by the mayor and council.

To accommodate walk-in customers at the Memorial Drive office location, taxpayers will temporarily use the UGA Extension office entrance at the front of the building beginning Sept. 20, Mon-Fri, 8am-5pm. Extended hours will begin Sept. 25 through Oct. 2 from 8am-6pm